Privacy Policy

1. Who We Are

This Privacy Policy describes how Gloria M's Cleaning Services ("we," "us," or "our") collects, uses, and protects information submitted through our website, gloriamscleaning.com. We are a commercial cleaning company operating in North Carolina, serving China Grove and the surrounding Rowan and Cabarrus County communities.

2. Information We Collect

When you submit our contact form, we collect the information you choose to provide: your name, phone number, and any details you include in the notes field, such as the size or type of your building and the services you are interested in. If you contact us directly by phone or email, we receive the information you share in that conversation.

Like most websites, our hosting and analytics tools may automatically collect basic technical information, such as your browser type, device type, pages visited, and general usage data.

3. How We Use Your Information

We use the information you submit to:

• Respond to your inquiry and schedule estimates or walkthroughs
• Provide and manage the cleaning services you request
• Communicate with you about scheduling, pricing, and service details
• Understand how our website is used so we can improve it

We do not sell your personal information, and we do not use your information for third-party marketing.

4. How Your Information Is Shared

Form submissions are delivered to us through a form processing service, and our website uses analytics tools (such as Google analytics services) to measure site traffic. These providers process information only as needed to deliver their services to us. We do not otherwise share, rent, or sell your personal information to third parties, except where required by law.

5. Cookies and Analytics

Our website may use cookies and similar technologies through analytics tools to understand site usage. You can control or delete cookies through your browser settings. Disabling cookies will not prevent you from contacting us or requesting services.

6. Data Retention and Security

We keep inquiry and customer information only as long as needed to respond to you, provide services, and meet our business and legal obligations. We take reasonable measures to protect the information you share with us, though no method of transmission over the internet is completely secure.

7. Your Privacy Rights

North Carolina does not currently have a comprehensive consumer data privacy law in effect. A proposed North Carolina Personal Data Privacy Act has been introduced in the state legislature but has not been enacted, and its proposed thresholds are designed for businesses far larger than ours. North Carolina's Identity Theft Protection Act does protect residents with respect to data breaches and the handling of Social Security numbers, and we comply with its requirements.

Regardless of what the law requires, if you would like to know what information we hold about you, or want it corrected or deleted, contact us using the details below and we will honor your request.

8. Children's Privacy

Our website and services are directed at businesses and adults. We do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of the website after changes are posted constitutes acceptance of the updated policy.

10. Contact Us

Gloria M's Cleaning Services
Phone: 704-433-9565
Email: rohan@gloriamscleaning.com